Refund Policy

In-Store Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a credit note refund or exchange.

To be eligible for a credit note refund or exchange, your item must be in the same condition as sold. It must also be in the original packaging where applicable.

To complete your credit note refund or exchange, we require a receipt or proof of purchase.

Once your item has been inspected and approved, you will receive a credit note or exchange of goods offer on the same day.

Credit notes are valid for up to 6 months from the date of issue.

Regrettably all deposits are non-refundable should a customer wish to cancel an order mid-way through a payment plan, with a credit note given for any additional instalments paid.

Only regular priced items may be refunded, unfortunately sale/discounted items cannot be refunded.

Online Returns

Our policy lasts 10 days. If 10 days have gone by since your order was delivered, unfortunately we can’t offer you a credit note refund or exchange.

All of our orders are packaged with the utmost care and attention. If in the unlikely event your order arrives damaged, please ensure you retain all packaging including the box, and contact us as soon as possible on 07977 121 000. Without photographic evidence of the item and interior/exterior packaging, the courier will not process a claim and therefore the claim may be void. We will be in touch throughout the claims process with any updates and will aim to reach the best resolution possible.

Should you change your mind about an order, place an order by mistake, or for any other reason (other than damage incurred by the courier) just wish to return the order, you will be expected to cover the costs of return postage. 
Once your item has been sent back to us and inspected and approved, you will receive a credit note or exchange of goods offer to the value of the item on the same day. To be eligible for a credit note refund or exchange, your item must be in the same condition as sold. It must also be in the original packaging where applicable.

Credit notes are valid for up to 6 months from the date of issue and can be applied to online or in-store purchases.

Regrettably all deposits are non-refundable should a customer wish to cancel an order mid-way through a payment plan, with a credit note given for any additional instalments paid.

Only regular priced items may be refunded, unfortunately sale/discounted items cannot be refunded.

Exemptions

There are certain situations where no credit note refund or exchange can be given; this applies to both in-store and online purchases:

  • Wrist / Pocket Watches
  • Mantle Clocks
  • Wall Clocks
  • Long Cased Clocks
  • Barometers
  • Clockwork Toys
  • Any item that is not in the condition in which it was sold; e.g. is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 10 days after in-store purchase or receipt of parcel delivery
  • Items knowingly sold with existing faults - this is declared by "A/F" on the ticket of the item - this means the item is "AS FOUND". 

Sale or discounted items (if applicable)

Only regular priced items may be refunded, unfortunately sale/discounted items cannot be refunded.